our leadership team
Crystal M. Temple-Frawley, Founder & CEO
Crystal is an accomplished executive with over 20 years of leadership experience specializing in insurance agency financial operations, business management, and education. She is recognized for her expertise in insurance bookkeeping, operational strategy, and developing scalable financial systems that drive agency growth.
As the Founder and Chief Executive Officer of The Pemberley Group, Crystal leads a firm dedicated to helping independent insurance agencies achieve financial clarity and operational excellence. She is deeply committed to educating agency owners and their teams, delivering practical instruction on financial management, technology integration, and process optimization to support sustainable growth.
Earlier in her career, Crystal founded and successfully sold her first bookkeeping firm to a leading Agency Management System provider in 2018. She later served as Vice President and Controller at NavSav, an agency recognized for its aggressive expansion through mergers and acquisitions. During her tenure, she played a pivotal role in 53 acquisitions, built out the internal accounting department, and streamlined collaboration between in-house and outsourced financial teams.
Amanda Ingersol, COO
Amanda Ingersol is the Chief Operating Officer at The Pem Group, where she leads day-to-day operations and oversees commission management, technology integration, and process optimization across the organization. With over 15 years of experience in the insurance and financial services industry, Amanda brings a unique blend of analytical expertise, strategic execution, and people-focused leadership.
Before joining The Pem Group, Amanda served as Commissions Manager at NavSav Insurance, where she led compensation operations and cross-functional projects to enhance reporting accuracy, accounting practices, and internal training. She also held progressively senior roles at TWFG Insurance Services, where she led a high-performing team responsible for processing large volumes of commissions and supporting key operational functions.
Amanda’s background spans operations, finance, compliance, and technology, with a proven record of driving operational improvements and fostering collaborative environments. She is known for her ability to translate complex challenges into actionable solutions—and for building strong relationships across teams, clients, and leadership.
our support team
April Adams, Customer Success Manager
Jocelyn Parenteau, Commission Specialist
Jocelyn Parenteau, Commission Specialist
April serves as The Pem Group’s Customer Success Manager, where she plays a vital role in ensuring new clients start off on the right foot. With a calm, thoughtful approach and a deep understanding of our systems, April guides clients through onboarding with care and clarity, making sure they feel confident and supported from day one.
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April serves as The Pem Group’s Customer Success Manager, where she plays a vital role in ensuring new clients start off on the right foot. With a calm, thoughtful approach and a deep understanding of our systems, April guides clients through onboarding with care and clarity, making sure they feel confident and supported from day one.
In addition to managing the onboarding process, April oversees the administration of our internal platforms, maintaining the tools and workflows that keep our operations running smoothly. She is committed to accuracy, transparency, and building strong foundations for long-term client relationships.
April’s dedication to excellence and her behind-the-scenes leadership help ensure that every client’s experience with The Pem Group is organized, professional, and built for success.
Jocelyn Parenteau, Commission Specialist
Jocelyn Parenteau, Commission Specialist
Jocelyn Parenteau, Commission Specialist
Jocelyn serves as a Commission Specialist at The Pem Group, where she supports the firm’s compensation operations with precision, structure, and a strong sense of accountability. She brings a sharp organizational mindset and a disciplined, process-driven approach that ensures even the most complex commission cycles run smoothly.
Jocelyn i
Jocelyn serves as a Commission Specialist at The Pem Group, where she supports the firm’s compensation operations with precision, structure, and a strong sense of accountability. She brings a sharp organizational mindset and a disciplined, process-driven approach that ensures even the most complex commission cycles run smoothly.
Jocelyn is valued for her consistency, follow-through, and calm problem-solving style. Her ability to quickly navigate systems, maintain data integrity, and contribute to team efficiency makes her a trusted resource within the organization. She takes pride in delivering accurate results and supporting the team with clarity and care.
Jaiden Parenteau, Commission Specialist
Jocelyn Parenteau, Commission Specialist
Jaiden Parenteau, Commission Specialist
Jaiden plays a vital role in the daily execution of commission processing and reconciliation. Known for his steady focus and methodical approach, Jaiden brings consistency and clarity to tasks that require precision and persistence.
He approaches the finer details of commission operations with patience and purpose—understanding that behind
Jaiden plays a vital role in the daily execution of commission processing and reconciliation. Known for his steady focus and methodical approach, Jaiden brings consistency and clarity to tasks that require precision and persistence.
He approaches the finer details of commission operations with patience and purpose—understanding that behind every report and calculation is a critical function that keeps the team running smoothly. Dependable and detail-driven, Jaiden supports both internal and partner-facing processes with diligence and care.
Jaiden’s commitment to getting the details right makes him a key contributor to the team’s overall success.