About Pemberley Group
About our Founder, Crystal M. Temple-Frawley
Crystal began her insurance career in 2004 and quickly realized her knack for agency operations and accounting. Numbers, processes, and untangling messy systems? That’s where she shines. She’s passionate about helping agencies cut through inefficiency and create streamlined operations that actually work.
In 2016, Crystal launched her own insurance bookkeeping firm, C. M. Temple & Associates, zeroing in on independent insurance agencies using HawkSoft CRM. Her tech-savvy and forward-thinking approach didn’t go unnoticed—HawkSoft acquired her firm in 2018, rebranding it as HawkSoft Managed Services. Crystal spent the next three years working alongside their team to build scalable systems that set the standard for agency bookkeeping.
In 2021, she transitioned to a Vice President/Controller role at an independent agency, where she joined the senior leadership team. There, she focused on creating core processes for a centralized accounting team, and her efforts helped fuel the agency’s exponential growth. No big deal—just another day in the life of making operations actually work.
By 2023, Crystal decided it was time to bring her unique mix of tech expertise, strategic thinking, and (let’s be honest) her no-nonsense approach back to the insurance world. She founded The Pemberley Group to offer outsourced bookkeeping and operational guidance with a healthy dose of practicality to independent insurance agencies.
Crystal is passionate about empowering agencies to streamline their operations, embrace technology, and grow without losing their minds—or their profit margins.